Compromised Debit Cards
If you have gotten a call from us in the past 9 months regarding your card number being compromised, we have discovered that the majority were compromised due to the cyber-attacks that were done on Wendy's restaurants, which compromised cards that were used there from October 2015-June 2016. If you have used your card at a Wendy's location during that time frame please come in and speak with one of our Member Service Representatives to ensure you are protected. As always, call with any questions your may have, we are here to help!
News provided by The Wendy’s Company
July 07, 2016
"Wendy's Update on Payment Card Security Incident
Customers Now Able to Access More Specific Information About Potentially Impacted Locations on Website -- Company Offers Complimentary Fraud Consultation and Identity Restoration Services DUBLIN, Ohio, July 7, 2016 /PRNewswire/ -- The Wendy's Company (NASDAQ: WEN) updated its customers today regarding malicious cyber activity experienced at some Wendy's ® restaurants. The Company first reported unusual payment card activity affecting some franchise-owned restaurants in February 2016. Subsequently, on June 9, 2016, the Company reported that an additional malware variant had been identified and disabled. Today, the Company, on behalf of affected franchise locations, is providing information about specific restaurant locations that may have been impacted by these attacks, all of which are located in the U.S., along with support for customers who may have been affected by the malware variants.
"We are committed to protecting our customers and keeping them informed. We sincerely apologize to anyone who has been inconvenienced as a result of these highly sophisticated, criminal cyberattacks involving some Wendy's restaurants," said Todd Penegor, President and Chief Executive Officer. "We have conducted a rigorous investigation to understand what has occurred and apply those learnings to further strengthen our data security measures."
Wendy's customers are encouraged to learn more about this new information at the following address: www.wendys.com/notice. The update includes a list of restaurant locations that may have been involved in the incidents, as well as information on how customers can protect their credit and details regarding how potentially affected customers can receive one year of complimentary fraud consultation and identity restoration services. A link to the update can also be found on the Company's homepage, www.wendys.com.
Working closely with third-party forensic experts, federal law enforcement and payment card industry contacts as part of its ongoing investigation, the Company has determined that specific payment card information was targeted by the additional malware variant. This information included cardholder name, credit or debit card number, expiration date, cardholder verification value, and generally, individuals that report unauthorized charges in a timely manner to the bank or credit card company that issued their card are not responsible for those charges. As always, in line with prudent personal financial management, we encourage our customers to be diligent in watching for unauthorized charges on their payment cards.
The Company believes the criminal cyberattacks resulted from service providers' remote access credentials being compromised, allowing access – and the ability to deploy malware – to some franchisees' point-of- sale systems. To date, there has been no indication in the ongoing investigation that any Company-operated restaurants were impacted by this activity. The Company worked with investigators to disable the malware involved in the first attack earlier this year. Soon after detecting the malware variant involved in the latest attack, the Company identified a method of disabling it and thereafter disabled it in all franchisee restaurants where it was discovered. The investigation has confirmed that criminals used malware believed to have been effectively deployed on some Wendy's franchisee systems starting in late fall 2015.
The Company has continued to update customers on the progress of its investigation, most recently on June 9. Previous updates can be found on www.wendys.com."
Government Data Breach
Important information regarding the U.S. Government data breach incident.
It was recently announced that the U.S. Government has suffered a data breach affecting multiple Federal agencies and approximately 4 million individuals. The Federal Government has confirmed that the information hacked could be used to facilitate identity theft and fraud. The individuals affected are government employees and political appointees. Below are recommended steps to remain vigilant against possible identity fraud:
1. Be wary of emails or telephone calls that request information. Neither the U.S. Government nor our financial institution will ask you to provide any information in relation to this possible data breach incident.
2. Check your Account Statements. Review your statements carefully and repeatedly. Any purchases, large or small, should be verified as a purchase you made.
3. Check Your Mail and Your Email. Look for mail and emails addressed to you that you do not recognize. This may include credit card accounts, medical bills, or notices from companies with which you do not have a relationship.
4. Get Help. You are not responsible for fraudulent transactions on your account, but you need to notify us as soon as possible if you see any suspicious activity. In addition, if you are concerned about fraud beyond the transactions on your current account, you may have access to an Identity Fraud Protection program that includes Fully Managed Identity Fraud Research, Remediation, and Recovery Services. We will submit your name to our Recovery Care Center and, within 24 business hours, you will be contacted by an Identity Recovery Advocate who will investigate the situation and work on your behalf to remediate any fraud. Contact us with any questions.
5. Take Action. If you suspect that your identity has been compromised, you can place a fraud alert on your credit file by calling any one of the three major credit reporting agencies shown below. A fraud alert is a notation on your credit file to warn credit issuers that there may be a problem. The credit issuer is asked to contact you at the telephone number that you supply to validate that you are the person applying for the credit. This is not the same as credit monitoring.
In accordance with the Fair Credit Reporting Act, it is permissible for consumers to request a free copy of their credit report once every 12 months from each of the three major credit reporting agencies (TransUnion, Experian and Equifax).
To order a free credit report:
Online: www.annualcreditreport.com or by Telephone: 1.877.322.8228
If your Portland Local 8 FCU account includes identity theft protection, or if you have purchased an identity theft protection package from our website, and you suspect identity fraud of any kind, let us know. Whether it is financial or non-financial fraud, even if it is not connected to this incident or your account, we can help. You will be assigned to a certified, professional Identity Recovery Advocate at no cost to you. These professionals are standing by to answer questions, place fraud alerts, research potential fraud, dispute fraudulent transactions on your behalf, and perform the legwork to return you to pre-theft status, no matter how long it takes—all at no cost to you as a valued accountholder with Portland Local 8 FCU.
We appreciate your trust in our financial institution. It is important to us to provide professional identity theft protection services for our Portland Local 8 FCU Gold Checking account holders for any identity theft incident that affects you and/or your family.
We had another great toy drive in 2015!!
We would like to give a big THANK YOU to all of our members, ILWU Local 8, Local 40, Local 28, Local 92, IBU, Amtrak, BNSF, PTTR and the staff at Portland Local 8 Federal Credit Union for all of your hard work! The toy drive was the best it has ever been this year and there will be a lot of happy kids tomorrow! It is when we all come together that we can really make a difference in each others lives and the communities we serve!