Home Depot Breach
Nearly a week ago the details started to unfold after a well-known security blogger reported that a large quantity of stolen card numbers started to appear in underground markets, or “card shops,” and the common thread was purchase transactions at the do-it-yourself store Home Depot.
Home Depot acknowledged on Monday, September 8, that it has suffered a breach of both credit card and debit card data involving its U.S. and Canadian stores, dating back to April 2014. While the retailer was quick to assure its customers and financial institutions that no debit card PIN data was compromised, there are reports that multiple financial institutions have experienced a steep increase over the past few days in fraudulent ATM withdrawals on customer accounts.
Stolen card data is typically used to create counterfeit cards, which are then sold on the black market and used at other big box retailers to purchase merchandise that can then be converted to cash. Because the fraud is perpetrated against existing checking accounts or credit cards no credit monitoring alerts are triggered. The consumer must pay close attention to their balance and banking transaction data to recognize fraudulent transactions.
Although the total number of consumers affected by the Home Depot Breach is presently unknown, it is clear by the fact that there are over 2,200 stores in the U.S. alone, plus those stores in Canada, that the number will be in the tens of millions – and quite possibly surpass the Target data breach of 40 million.
Portland Local 8 Federal Credit Union Provides Identity Theft Protection
Important information regarding the Home Depot, Inc. data breach incident
Home Depot, Inc. is the most recent victim of a massive new batch of stolen credit and debit cards affecting all of its 2,200 U.S. stores and also its Canadian stores. As of September 9, 2014, Home Depot has confirmed that a network intrusion has led to the compromise of customer credit and debit card data for potentially all customers who shopped at the retailer dating back to April 2014. Furthermore, some of that data is being used to create counterfeit cards. Important to know is the following:
- Home Depot will offer free credit monitoring services to compromised customers. An announcement will be sent from Home Depot to these consumers with information regarding how to activate these services. HOWEVER, credit monitoring only alerts you to new credit or changes to your existing credit. The criminal activity that is taking place uses existing open accounts, so no credit monitoring alerts may be triggered. You need to watch your account statement carefully.
- Portland Local 8 Federal Credit Union accountholders will not be responsible for any fraudulent account charges. If you suspect any fraudulent transactions, please contact a Customer Service Representative immediately at 503-223-9306.
- If your Portland Local 8 Federal Credit Union account includes identity theft protection, or if your have purchased an identity theft protection package from our website, and you suspect identity fraud of any kind, whether financial or non-financial, even if it is not connected to this incident, just let us know. You will be assigned to a certified, professional Recovery Advocate at no cost to you. These professionals are standing by to answer questions, place fraud alerts, research potential fraud, dispute fraudulent transactions on your behalf, and perform the legwork to return you to pre-theft status, no matter how long it takes.
Be wary of emails or telephone calls that request information. Neither Home Depot nor our financial institution will ask you to provide any information in relation to this possible data breach incident. You may see updated Home Depot communications and learn more here or by calling Home Depot Customer Care at 1.800.466.3337.
Below are recommended steps to remain vigilant against possible identity fraud:
- Check your bank statements. Review your statements carefully and repeatedly. Any purchases, large or small, should be verified as a purchase you made.
- Get Help. You are not responsible for fraudulent transactions on your account, but you need to notify us as soon as possible if you see any suspicious activity. In addition, if you are concerned about fraud beyond the transactions on your current account, you may have access to an Identity Theft Protection program that includes Fully Managed Identity Fraud Research, Remediation, and Recovery Services. We will submit your name to our Recovery Care Center and, within 24 business hours, you will be contacted by a Recovery Advocate who will investigate the situation and remediate any fraud on your behalf. Contact us with any questions.
- Take Action. If you suspect that your identity has been compromised, you can place a fraud alert on your credit file by calling any one of the three major credit reporting agencies shown below. A fraud alert is a notation on your credit file to warn credit issuers that there may be a problem. The credit issuer is asked to contact you at the telephone number that you supply to validate that you are the person applying for the credit. This is not the same as credit monitoring.
In accordance with the Fair Credit Reporting Act, it is permissible for consumers to request a free copy of their credit report once every 12 months from each of the three major credit reporting agencies (TransUnion, Experian and Equifax). To order a free credit report:
Online: www.annualcreditreport.com or by Telephone: 1.877.322.8228
We appreciate your trust in our financial institution. It is important to us to provide professional identity theft protection services for our Portland Local 8 Federal Credit Union Gold Checking accountholders for any identity theft incident that affects you and/or your family.
The Holiday Bike Drive Was a Success!
On Tuesday, December 17th, Portland Local 8 Federal Credit Union donated 55 bikes and almost 700 toys to KGW Studios for their annual Great Toy Drive. Such a large donation was only possible due to the generous donations of cash and toys by our members from ILWU Locals 8, 28, 40, and 92. We'd also like to thank the Inlandboatman's Union for their generosity this year. A special thanks goes out to Don Mehner, Chris Scheffel, Bill Underwood Sr, Mattew Forman, and the PDX8FCU staff for their hard work loading, hauling, and unloading nearly 700 toys. Without them none of this would be possible.
Thanks to the generosity of our members thousands of needy children who would've otherwise gone without this year will get a brand new gift to brighten their holiday. From everyone at Portland Local 8 Federal Credit Union we'd like to wish you a happy holiday season!